Returns, Refunds & Warranty

At Summit & Soul, we stand behind the quality of the products we supply — because they’re products we use and trust ourselves. This policy outlines your rights and our processes for returns, refunds, and warranties, in line with South African consumer protection law.

1. Returns & Refunds

1.1 Our Commitment

We want you to be completely satisfied with your purchase. If something isn’t right, we’ll work with you to resolve it fairly and efficiently.

1.2 When You Can Request a Return

You may request a return or refund if:

The product is defective, damaged, or faulty
The product does not match the description or is incorrect
You received the wrong item or incomplete order
You cancel your order within 7 days of delivery (cooling-off period), provided the item is unused and in original condition

1.3 How to Request a Return

To initiate a return:

Email: summitandsoulsa@gmail.com
Include:
- Your order number
- A clear description of the issue
- Photos (if applicable)

If approved:

You will receive return instructions
Items must be securely packaged (preferably in original packaging)

Note:

Return shipping is the customer’s responsibility
If the return is due to a defect or our error, we will cover reasonable shipping costs

1.4 Refunds

Refunds are processed within 14 days after inspection of returned goods
Refunds are issued via your original payment method
Approved defect-related returns will include shipping reimbursement

1.5 Non-Returnable Items

We cannot accept returns if:

The product has been used (unless faulty)
The item is not in its original condition or packaging
The item was sold as clearance, final sale, or customised
More than 7 days have passed (excluding defects)

1.6 Repairs & Replacements

Where applicable, we may offer:

A repair, or
A replacement

If neither is suitable, a refund will be issued.

2. Cube Air Tent Warranty

We proudly supply the Cube Inflatable Tent, built for serious outdoor use.

2.1 Standard Warranty

3-Year Warranty covering:
- Air beam system (TPU structure, valves, welds)
- Zips and stitching
12-Month Fabric Warranty covering:
- Manufacturing defects in material
- Abnormal degradation or delamination

2.2 Pro Edition Warranty

5-Year Warranty covering:
- Air beams
- Zips & stitching
- Fabric defects (excluding wear & tear)

2.3 What’s Not Covered

UV damage or weather exposure
Wind, storm, or improper anchoring damage
Cuts, punctures, or misuse
Improper storage (mould, mildew)
Use of non-approved pumps or over-inflation
Commercial use (unless approved)

2.4 Warranty Claims

To submit a claim:

Email: summitandsoulsa@gmail.com
Include:
- Proof of purchase
- Photos/videos of the issue
- Description of the problem

We’ll respond within 3–5 working days.

2.5 Support Beyond Warranty

We offer:

Repairs
Replacement parts
Ongoing support to keep your gear adventure-ready

3. ProCap Canopy Warranty

We are an authorised distributor of ProCap Aluminium Canopies, backed by their ProCare Plus Warranty.

3.1 Warranty Coverage

2-Year Warranty covering:
- Structural defects
- Aluminium corrosion or rust
- Faulty welds or panels
- Water ingress due to manufacturing faults
- Locks, hinges, and fittings (if defective)