Privacy Policy

Last updated: April 2026

Summit & Soul (“we”, “us”, “our”) is committed to protecting your personal information and your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website summitandsoul.co.za, make a purchase, or interact with us.

We comply with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

1.1 Information You Provide

We may collect:

  • Name and surname
  • Email address
  • Phone number
  • Delivery and billing address
  • Payment details (processed securely by third-party providers — we do not store card details)
  • Order notes and customer communications
  • Warranty or support information (photos, videos, descriptions)

1.2 Information Collected Automatically

When you visit our website, we may collect:

  • IP address
  • Device and browser information
  • Website usage data
  • Cookies and tracking data

1.3 Information From Third Parties

We may receive information from:

  • Payment providers (e.g. PayFast, PayGate, Yoco, Peach Payments)
  • Courier services (e.g. The Courier Guy)
  • Advertising platforms (Meta, Google, TikTok)
  • Email marketing platforms

2. How We Use Your Information

We use your information to:

2.1 Fulfil Orders

  • Process payments
  • Deliver products
  • Provide tracking updates

2.2 Customer Support

  • Respond to queries
  • Handle returns, refunds, and warranty claims
  • Provide product support

2.3 Improve Your Experience

  • Personalise your shopping experience
  • Analyse website performance
  • Improve our products and services

2.4 Legal & Compliance

  • Prevent fraud
  • Comply with POPIA and legal requirements
  • Manage accounting and warranty obligations

2.5 Marketing (Optional)

With your consent, we may send:

  • Promotions and special offers
  • New product launches
  • Updates and announcements

You can unsubscribe at any time.

3. Cookies

We use cookies to improve your experience, including:

  • Website functionality
  • Shopping cart tracking
  • Analytics
  • Marketing and advertising

You can manage cookie settings through your browser.

4. How We Protect Your Information

We take data security seriously and use:

  • SSL encryption
  • Secure payment gateways (we do not store card details)
  • Secure servers and databases
  • Restricted access to personal data

We retain your information only as long as necessary for:

  • Order fulfilment
  • Legal and tax obligations
  • Warranty and support

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted partners such as:

  • Courier services (for delivery)
  • Payment providers
  • Website and IT service providers
  • Marketing platforms
  • Accounting or legal professionals (where required)

They only receive the information necessary to perform their function.

6. International Transfers

If we ship orders outside South Africa (e.g. Namibia), limited personal information may be shared with:

  • Courier partners
  • Customs clearance agents

This is required to complete delivery.

7. Your Rights (POPIA)

You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your data (where legally allowed)
  • Withdraw consent for marketing
  • Opt out of cookies
  • Lodge a complaint with the Information Regulator

👉 https://inforegulator.org.za/

8. Data Breaches

If a data breach occurs, we will:

  • Notify affected users
  • Inform the Information Regulator (if required)
  • Take immediate action to secure data

9. Third-Party Websites

Our website may link to external sites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

11. Contact Us

For any privacy-related questions:

Summit & Soul
🌐 summitandsoul.co.za
📧 summitandsoulsa@gmail.com

We aim to respond within 48 hours (business days).